At Big Mastery, we aim to provide valuable and insightful content through our online courses, eBooks, and informational products. However, we understand that situations may arise where you need to request a refund or cancel your purchase. Please review our policy carefully to understand the terms and conditions regarding refunds and cancellations.
1. Refund Policy for Digital Products
Due to the digital nature of our products (including eBooks, online courses, and other downloadable content), all sales are final once the product has been accessed or downloaded. We do not offer refunds under the following circumstances:
- You have accessed or downloaded the course materials or eBooks.
- You have completed a significant portion of the course or content.
- You simply changed your mind after purchase.
2. Exceptions for Refunds
We understand that there may be rare instances where a refund may be warranted. We will consider refunds under the following situations:
- Technical Issues: If you experience technical issues that prevent you from accessing the course or eBook and we are unable to resolve the problem within a reasonable timeframe.
- Incorrect Purchase: If you mistakenly purchased a course or eBook twice or purchased the wrong product, please contact us immediately for resolution.
- Error in Billing: If you were charged incorrectly or a billing error occurred on our part.
For any refund request to be considered, you must notify us within 7 days of your purchase by contacting us at [support email]. Please include your order details and the reason for the refund request. We will assess each request on a case-by-case basis.
3. Course Access and Content Updates
Once purchased, you will have ongoing access to the online courses and eBooks, subject to the terms outlined in our Terms and Conditions. Please note that we reserve the right to update or modify the course content at any time. Such updates are provided as part of your purchase, and no refund will be issued for updated or changed content.
4. Cancellation Policy
Since all our products are digital and instantly accessible upon payment, we do not offer cancellations after a purchase has been completed. Once you have purchased an online course or eBook, the order is final and non-refundable, barring the exceptions outlined in Section 2.
5. How to Request a Refund or Report a Problem
If you believe you are eligible for a refund or have encountered an issue with your purchase, please follow these steps:
- Contact our support team at [support email].
- Provide your order number, email address used for the purchase, and a detailed description of the issue.
- Our team will review your request and respond within 3-5 business days with the next steps.
6. Chargebacks
Initiating a chargeback without first attempting to resolve the issue with us may result in the suspension of your account on www.bigmastery.com. We encourage you to contact our support team to resolve any payment issues or disputes.
7. Contact Information
If you have any questions or concerns regarding our refund and cancellation policy, please contact us at: